Computex 2007, one of the largest it exhibitions in the world artech will show the latest computer telephony products 2007年電腦展,世界上最大的it業(yè)產(chǎn)品展之一,永陽(yáng)公司將全面展示電腦電話整合類的相關(guān)新產(chǎn)品
Tapi 3.0 unifies ip and traditional telephony to enable developers to create a new generation of powerful computer telephony applications that work as effectively over the internet or an intranet as over the traditional telephone network tapi3.0統(tǒng)一了ip和傳統(tǒng)的電話服務(wù),使得開(kāi)發(fā)人員可以創(chuàng)建新一代強(qiáng)大的計(jì)算機(jī)電話應(yīng)用程序,這種程序工作在internet或intranet上,與工作在傳統(tǒng)的電話網(wǎng)絡(luò)上一樣有效。
The call center is a typical application based on cti ( computer telephony integration ) technology, which collects a voice technology, computer network and database technology in the integrative system . it is connected to the information database by telephone system 其集語(yǔ)音技術(shù)、計(jì)算機(jī)網(wǎng)絡(luò)和數(shù)據(jù)庫(kù)技術(shù)于一體,通過(guò)電話系統(tǒng),連接到某個(gè)信息數(shù)據(jù)庫(kù),并由計(jì)算機(jī)語(yǔ)音自動(dòng)應(yīng)答設(shè)備或人工座席將用戶要檢索的信息發(fā)送用戶。
In the middle of 80th, a new techology ? ? cti ( computer telephony integration ), which contain the domains both computer and telecommunication, came out as the integration of computer and telecommunication, it would bring great development and brief 80年代中期,誕生了一項(xiàng)新的技術(shù)?cti(即計(jì)算機(jī)電話集成,computertelephonyintegration)技術(shù),它涵蓋了電信和計(jì)算機(jī)兩個(gè)領(lǐng)域,這種電信與計(jì)算機(jī)技術(shù)的融合為電信業(yè)帶來(lái)了廣闊的發(fā)展空間和巨大的收益。
This thesis begins with the analysis to the essential of technology of cti ( computer telephony integration ) and ip, looking into the future of business based on technology of cti and ip . we conclude the point that the trend of united network ? is the mergenee of technology and business for internet 本文首先深入分析了cti技術(shù)和ip技術(shù)的內(nèi)涵,對(duì)基于cti技術(shù)和ip技術(shù)的業(yè)務(wù)進(jìn)行了展望,并認(rèn)為網(wǎng)絡(luò)技術(shù)和網(wǎng)絡(luò)業(yè)務(wù)的融合是網(wǎng)絡(luò)統(tǒng)一化發(fā)展的最終趨勢(shì)。
The development of computer network technology and telephone technology promote the birth of computer telephony integration ( cti ) technology . the typical use of cti is call center . the call center can not only improve the service levels of all trades and professions, but also promote the development of custom relation management . so it can offer the favorable decision for every enterprise " development in the future . but the existing problems of the traditional call center, for example, to develop a new business so longer . prevent its large-scale application cti技術(shù)的典型應(yīng)用就是呼叫中心(callcenter),呼叫中心不僅可以提高各行各業(yè)的服務(wù)水平,也推動(dòng)了客戶關(guān)系管理crm(customerrelationshipmanagement)的發(fā)展,同時(shí)為各企業(yè)未來(lái)的發(fā)展提供了有利決策依據(jù),然而當(dāng)前呼叫中心存在的問(wèn)題如開(kāi)發(fā)業(yè)務(wù)周期過(guò)長(zhǎng)等,阻礙了它的發(fā)展和大規(guī)模應(yīng)用。